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LSR's loan rules and the Act on Mortgage Lending

LSR's loans to individuals are subject to the fund's special loan rules. Furthermore, the Act on Mortage Lending to Consumers no. 118/2016 apply to such loans.

According to the Act, the lender must provide the consumer with various information before taking out a loan. This information should be provided on a standard form. In addition to the standard form, the lender must provide consumers with information on the development of principal and debt and the development of prices and interest rates, as appropriate. This information can be found on the links to the side.

Furthermore, lenders are obliged to assess the consumer's credit rating and payment ability before granting a loan, and a loan shall only be granted if the lender considers it likely that the consumer will be able to repay, taking into account the result of the credit rating and payment ability evaluation. The purpose of this is to promote responsible lending.

The law stipulates various rights for the benefit of consumers and individuals are encouraged to familiarise themselves with them. The law in its entirety can be accessed on the Althingi's website.

The Consumer Agency supervises the law, and various information related to the law can be found on the Consumer Agency’s website

Ruling and legal remedies

If a dispute regarding a property loan arises between LSR, as the lender, and the borrower, the borrower can send LSR a complaint. Complaints can be made by letter addressed to

LSR Quality Manager
LSR
Engjateigur 11
105 Reykjavík

You can also send a complaint by email to gaedastjori@lsr.is or contact LSR on 510 6100. The consumer receives information about the handling of complaints by email or by letter.